Give customers a place to talk to/about you.

Good or bad, you want to know what your customers are saying. If you don’t provide your customers with a place to complain or praise you, it makes it look like their thoughts and opinions don’t matter. Remember, even if a customer comes to you and is furious, that’s a great opportunity for you to publicly show how willing you are to right a wrong, or make a customer feel valued -- which is PR gold.